Refund policy

Welcome to Vibe & Loom. We aim to ensure complete satisfaction with every order.

7-Day Return & Exchange Policy:
We offer a 7-day hassle-free return and exchange policy from the date of delivery. If you receive a damaged, defective, or incorrect item, please notify us within 24 hours of receiving the parcel with photo/video evidence.

Eligibility Conditions:
- The item must be unused, unwashed, and in its original condition with all tags and packaging intact.
- Custom-made or personalized jewelry/handicrafts are non-refundable unless damaged upon arrival.

Return Process:
1. Contact our customer support team at support@vibenloom.com or via WhatsApp with your Order ID and photo/video of the issue.
2. Once approved, safely pack the product and ship it back to our operational address. Return shipping charges are borne by the customer, except in cases of damaged/wrong item delivery.

Refunds:
- Approved refunds will be processed via Bank Transfer, JazzCash, or NayaPay within 5 to 7 business days after receiving and inspecting the returned item.